Terms of Service

These Terms set out the conditions and procedures for using the online course, program and materials service (the "Service") provided by OneStep (the "Company" or "we"), and the rights, obligations and responsibilities of the Company and members.

The conditions shown on the product page and the payment screen, such as what each product includes, its period of use and its price, form part of these Terms. Matters not set out in these Terms are governed by applicable laws, and where these Terms differ from a mandatory provision of applicable laws, that provision prevails.

Registration as a member is complete when the applicant agrees to these Terms following the procedure set by the Company (email verification or a social login the Company supports). Persons under 14 years of age may not register.

The Company may refuse registration, or terminate the service agreement afterwards, where another person’s information has been used or false information has been entered, where a person whose use was restricted for violating these Terms tries to register again, or where accepting the registration would otherwise significantly hinder the operation of the Service.

An account may be used only by the member personally and may not be transferred or lent to, or shared with, anyone else. The member is responsible for managing their password and email account, and the Company is not liable for any loss arising from the member’s careless management or from account sharing.

A member may request account deletion at any time ([email protected]), and the request is treated as termination of the service agreement. When an account is deleted, any active subscription is canceled, and the right of use for purchased products and any remaining period of use lapse and cannot be restored, so a member who wants a refund must request it before deleting the account. Transaction records subject to a retention obligation are kept for the periods set out in the Privacy Policy.

The Company provides the content shown on product pages, such as video courses, course materials, and downloadable programs and materials files.

The Company may, as operational or technical needs require, change what the Service and its content contain, how they are organized (including adding, replacing or removing course videos) and how they are provided. Products already paid for are changed only to the extent that their essential content is not impaired, and any material change unfavorable to members is announced within the Service in advance.

The Company may temporarily suspend all or part of the Service because of the inspection, replacement or failure of equipment, a telecommunications failure, a failure at an external service provider, or other reasonable operational grounds.

The Company may end all or part of the Service where there are reasonable business grounds. In that case, the Company gives notice by an announcement within the Service and by email at least 30 days before the end date, and measures for paying members follow applicable laws.

Products are sold for a one-time payment or as a recurring subscription, and payment is made through a payment processor using the payment methods the Company supports. Prices are charged in the currency shown on the payment screen (Korean won or US dollars), and any foreign transaction fees charged by the card issuer and any exchange-rate differences are borne by the member.

The Company may change a product’s price, what it includes and whether it is sold, and products already paid for remain subject to the conditions in effect at the time of payment. When raising subscription fees, the Company follows the procedures set by applicable laws.

A subscription renews and is charged automatically every billing cycle until it is canceled. It can be canceled on the "My profile" page before the next payment date; once it is canceled, no charge is made from the next payment onwards, and it can be used until the end of the period already paid for. Fees for a period already paid for are not refunded on a daily pro-rata basis.

Coupons and free products (including free materials offered on a first-come, first-served basis) are provided only within the conditions, period and quantity set by the Company, cannot be exchanged for cash or refunded, and may be changed or ended by the Company at any time. Where they are obtained or used by improper means, the Company may cancel the transaction concerned and revoke the right of use.

A refund (withdrawal, i.e. cancellation of the purchase) must be requested within 7 days of the payment date, and no refund is given once 7 days have passed. Please send refund requests to [email protected].

If even one course video has been played, or a program or materials file has been downloaded after payment, no refund is given, even within the 7 days.

A package product is a single product that bundles the program with courses and materials on how to use it, so that they are used together.

Whether anything has been played or downloaded is confirmed from the records kept in the Company’s systems. Refunds are made by the payment method and in the currency used for the payment, and the Company does not bear any difference arising from exchange-rate fluctuations or card issuer fees.

If there is a problem with a payment, please contact the Company first, before filing a chargeback (payment dispute) with the card issuer. If a chargeback is filed, the Company may suspend the right of use provided under that payment until the dispute is concluded, and may submit payment and usage records (including playback and download records) to the payment processor and the card issuer to respond to the dispute.

When a payment is returned through a refund or a chargeback, the right of use for that product lapses, and the member must delete any downloaded program or files without delay.

Where applicable laws mandate standards for withdrawal and refunds that differ from these, those standards apply.

What a member obtains by paying is not ownership of the content but a non-exclusive, non-transferable right of use that allows the member to use it personally within the scope set by these Terms and the product page.

The period of use is as shown on the product page. A period of use shown without a set term, such as "lifetime", means the period during which the Company operates the service concerned.

The program may be used only by the member personally. The timing and scope of updates are decided by the Company, and some features may be limited if an external service the program connects to (AI, voice synthesis, video platforms and the like) changes or is discontinued.

The member is responsible for the usage fees of external services referred to in the program or courses, and for complying with those services’ terms.

Copyright and other intellectual property rights in all content of the Service, such as course videos, programs, prompts, documents, images and text, belong to the Company or the legitimate rights holder.

A member may use the content only for their own learning and video production. Without the Company’s prior written consent, the member may not copy, record, capture, distribute, transmit, post, sell or lend the content, or provide prompts or materials to others, either as they are or modified.

A member may not reverse-engineer, decompile or modify the program, or circumvent the protection measures of the content or the program.

To prevent unauthorized distribution, the Company displays information that can identify the member during video playback and keeps playback and download records. If unauthorized distribution is confirmed, the Company may restrict use under Article 9, claim damages and take civil and criminal action.

Members must not do any of the following.

1. Entering false information when registering or paying, or using another person’s information or payment method

2. Sharing an account with, or transferring or selling it to, another person, or using another person’s account

3. Copying, recording, distributing or selling the content or the program without authorization, or circumventing protection measures

4. Accessing the Service or collecting content by automated means; interfering with the normal operation of the Service

5. Using the Service to violate laws, the rights of third parties (copyright, image rights and the like) or the policies of external services such as video platforms

6. Defaming the Company or a third party, or obstructing their business

7. Requesting a refund or a chargeback on grounds that are not true

If a member commits a serious violation, such as unauthorized distribution of content, account sharing or account theft, or fraudulent payment, the Company may suspend use or terminate the service agreement immediately without prior notice. For other violations, the Company may take the same measures if the violation is not corrected even after the Company has requested correction.

After taking action, the Company informs the member of the reason, and the member may raise an objection within 7 days of receiving the notice.

If abnormal access or use is detected, the Company may require identity verification, or temporarily suspend use until identity is verified.

Refunds following a restriction of use or termination of the agreement are governed by Article 5, and the Company may claim compensation for any loss it suffers because of the member’s violation.

If the Company faces a claim or lawsuit from a third party for reasons attributable to the member, the member must resolve it at their own responsibility and expense and compensate the Company for any loss it incurs (including litigation costs).

Copyright in posts a member uploads to the Service, such as text, reviews, images and proof of earnings, belongs to the member. The member permits the Company to use posts free of charge to operate and promote the Service (copying, transmitting and displaying them, and editing them to the extent necessary for this), and may at any time request that a post be deleted or that its use for promotion stop. When a post containing information that could identify the member is used in advertising outside the Service, the Company either masks that information or obtains the member’s consent.

The Company may, without prior notice, delete posts that violate laws or these Terms, and advertising or spam posts, or restrict their posting.

The Company may freely use, without payment, any opinions or suggestions a member sends to the Company.

The Company does not guarantee that taking a course or using the program will produce any particular results, views, subscribers or income.

Beyond what is stated on the product page, the Company does not guarantee that the program will run in every computer environment or be free of errors.

Responsibility for the content and use (including whether the rights of third parties are infringed) of output a member creates using the Service (scripts, images, audio, video and the like) lies with the member.

Except where it acted intentionally or negligently, the Company is not liable for the following losses.

1. Losses arising from policy changes at external services such as video platforms, restrictions on monetization, or sanctions on channels or accounts

2. Losses arising from causes the Company cannot reasonably control, such as natural disasters, war, power cuts, telecommunications failures, or failures at external service providers (payment, hosting, video platforms and the like)

3. Losses arising from causes attributable to the member, such as the member’s devices or network environment

4. Losses arising from disputes between members, or between a member and a third party

Unless applicable laws specifically provide otherwise, the Company is not liable for losses relating to the use of content or materials provided free of charge.

Losses arising from special circumstances, such as a fall in channel income, are compensated only where the Company knew or could have known of those circumstances.

The Company may notify members by the email address they have registered or by posting within the Service, and a notice to all members may be given by posting within the Service instead. However, the end of the Service (Article 3) and changes to the Terms that are unfavorable to members (Article 13) are also notified by email.

Any disadvantage arising because a member does not keep their email address up to date or does not check their email is borne by the member.

The Company may change these Terms to the extent that doing so does not violate applicable laws.

When the Terms are changed, the Company announces the effective date and the details of the change within the Service a reasonable period before the effective date, and also notifies members separately by email of any change that is unfavorable to them. In doing so, the Company also states that a member who does not indicate rejection by the effective date will be deemed to have agreed to the change, and a member who does not indicate rejection by the effective date is deemed to have agreed to the amended Terms.

A member who does not agree to the amended Terms may terminate the service agreement.

These Terms and the use of the Service are governed by the laws of the Republic of Korea.

If a dispute arises in connection with the use of the Service, please contact [email protected] first.

Even if any provision of these Terms becomes invalid, the validity of the remaining provisions is not affected.